TurnPyke Academy understands that schedules change. This policy explains how cancellations, rescheduling, missed appointments, refunds, and prepaid services are handled.
By booking or purchasing a tutoring session, workshop, consultation, course, digital product, or other service from TurnPyke Academy, you agree to this policy.
A Quick Human Note
Life happens. Cars break, kids get sick, shifts run late, emergencies come up, and sometimes a day simply does not go according to plan.
TurnPyke Academy will always try to be as reasonable and flexible as possible when genuine circumstances arise. The policies below exist to keep scheduling fair and sustainable, not to punish people for having a rough day.
1. Tutoring Session Cancellations
If you need to cancel or reschedule a tutoring session, please provide at least 24 hours' notice before the scheduled start time.
With at least 24 hours' notice, the session may be rescheduled to another available time without a cancellation fee.
Refunds are not automatically issued for cancelled tutoring appointments. Where appropriate, the amount paid may instead be applied toward a rescheduled session.
2. Late Cancellations
Cancellations made less than 24 hours before the scheduled appointment may be treated as a late cancellation.
Late-cancelled sessions may be charged at the full session rate and may not be eligible for a refund, credit, or complimentary rescheduling.
TurnPyke Academy may make reasonable exceptions in unusual or emergency circumstances at its discretion.
3. Missed Appointments and No-Shows
If a student does not attend a scheduled session and has not provided appropriate notice, the appointment will be considered a no-show.
No-show appointments are charged at the full scheduled rate.
Payments for missed appointments are non-refundable and the session will not automatically be rescheduled.
A new appointment may be booked separately.
4. Late Arrival
Students are encouraged to arrive or join online sessions on time.
If a student arrives late, the session will normally still end at the originally scheduled end time.
Additional time is not guaranteed and the full scheduled session fee will still apply.
If a student is significantly late and cannot reasonably complete the session, TurnPyke Academy may treat the appointment as a missed session.
5. Refunds for Services Already Performed
Once a tutoring session, consultation, workshop, lesson, or other service has been completed, the amount paid for that service is non-refundable.
TurnPyke Academy does not provide refunds because a student:
- changes their mind after the service has been provided;
- decides they no longer wish to continue with tutoring;
- later determines they did not need the service;
- does not achieve the examination result or outcome they hoped for;
- does not pass an examination;
- does not obtain certification, licensing, employment, advancement, or another desired result; or
- chooses not to use the information or support provided.
Fees paid for completed services compensate TurnPyke Academy for the time, preparation, instruction, professional expertise, educational resources, and service already provided.
Once that service has been delivered, the fee is earned and is not refundable, except where a refund or other remedy is required by applicable law.
6. Prepaid Tutoring Sessions or Packages
If TurnPyke Academy offers prepaid tutoring sessions, lesson packages, or service bundles, the terms provided at the time of purchase will apply.
Unused prepaid sessions may be eligible for rescheduling or account credit depending on the circumstances and the terms of the package.
Any portion of a package that has already been used or delivered is non-refundable.
Where a refund for an unused portion is approved, TurnPyke Academy may calculate the value of completed sessions at the regular individual-session rate before determining any remaining refundable balance.
Promotional discounts, package discounts, or bonuses may be removed when calculating the value of an approved partial refund.
7. Courses and Digital Products
Because online courses, practice examinations, question banks, worksheets, downloadable materials, videos, study resources, and other digital products may provide immediate access to intellectual property, refunds may be limited once access has been provided or materials have been downloaded, viewed, opened, or used.
Any specific refund or cancellation terms shown at checkout for a particular digital product or course will form part of the purchase agreement.
Nothing in this section removes any rights that cannot legally be excluded under applicable consumer-protection law.
8. Workshops and Group Sessions
Cancellation requirements for workshops, group sessions, speaking engagements, corporate training, school programs, or other scheduled events may differ from individual tutoring.
Any specific cancellation terms provided in a quote, invoice, registration page, contract, or booking confirmation will apply to that event.
If no separate policy is provided, TurnPyke Academy's standard 24-hour cancellation policy will apply where reasonably appropriate.
9. If TurnPyke Academy Cancels
If TurnPyke Academy must cancel or reschedule a paid appointment before the service is provided, the customer will normally be offered:
- a replacement appointment;
- an account credit; or
- a refund for the affected service.
The customer will not be charged a cancellation fee when TurnPyke Academy is responsible for cancelling the session.
10. Technical Problems for Online Sessions
Students are responsible for having a suitable internet connection, device, and access to any required online platform for virtual tutoring.
If a technical issue on the student's side prevents or significantly disrupts a session, TurnPyke Academy may attempt to continue the session through another reasonable method where possible.
A student-side technical issue does not automatically entitle the student to a refund.
If a significant technical issue caused by TurnPyke Academy prevents the service from being delivered, the session may be rescheduled or otherwise addressed appropriately.
11. Examination Results and Educational Outcomes
TurnPyke Academy provides Canada wide Automotive Service Technician Red Seal tutoring, Ontario 310S help, education, study support, and examination preparation.
Payment is for the educational service provided and is not contingent upon the student's final examination score or outcome.
A student failing an examination, receiving a lower grade than expected, or not achieving a desired certification or employment outcome does not create an entitlement to a refund.
12. Refund Processing
Where TurnPyke Academy approves a refund, it will normally be returned using the original payment method where reasonably possible.
Processing times may depend on the payment provider, financial institution, or platform used for the original transaction.
Any non-refundable processing fees imposed by third-party payment providers may be deducted where permitted by law and where appropriate.
13. Exceptional Circumstances
TurnPyke Academy recognizes that emergencies and unexpected circumstances can happen.
Requests for exceptions may be considered individually, but an exception made in one circumstance does not create an obligation to provide the same exception in future situations.
14. Consumer Rights
Nothing in this policy is intended to waive or limit any cancellation, refund, or other consumer right that cannot legally be excluded under applicable Ontario or Canadian law.
Where this policy conflicts with a mandatory legal requirement, the applicable law will govern.
15. Contact
Questions about cancellations, rescheduling, credits, or refunds can be directed to:
TurnPyke Academy Ontario, Canada Email: emily@turnpykeacademy.ca Website: turnpykeacademy.ca