Privacy Policy

1. Who We Are

TurnPyke Academy provides Canada wide Automotive Service Technician Red Seal tutoring, Ontario 310S help, educational courses, study materials, examination preparation resources, and skilled trades education.

Privacy Contact: TurnPyke Academy Ontario, Canada Email: emily@turnpykeacademy.ca Website: turnpykeacademy.ca

2. Information We May Collect

The information we collect depends on how you interact with TurnPyke Academy.

Contact Information

• name;
• email address;
• telephone number; and
• other information you provide when contacting us.

Account Information

• name;
• email address;
• username or account identifier;
• account preferences; and
• course or service access information.

Passwords may be managed through the website or learning platform we use and should be protected using appropriate security measures.

Purchase and Transaction Information

• products or services purchased;
• transaction date;
• payment status;
• billing information;
• invoice information; and
• applicable tax information.

Payment-card information may be processed directly by a third-party payment processor. TurnPyke Academy does not necessarily receive or store your complete payment-card number.

Tutoring and Educational Information

• trade or program being studied;
• province or territory;
• apprenticeship level or certification pathway;
• examination type and anticipated examination date;
• educational goals;
• areas you would like help with;
• course or examination-preparation progress;
• session bookings;
• practice results; and
• communications relating to tutoring.

Communications

If you contact us by email, website form, social media, or another communication method, we may retain the information contained in that communication where reasonably necessary to respond to you, provide services, or maintain appropriate business records.

Website and Technical Information

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring website;
• approximate location derived from IP address;
• date and time of website visits; and
• general website usage information.

3. How We Use Personal Information

• provide tutoring, courses, educational products, and other requested services;
• create and manage user accounts;
• process purchases and payments;
• issue invoices and receipts;
• schedule tutoring sessions;
• provide access to purchased materials;
• answer questions and customer-service requests;
• communicate important information about a purchase, course, appointment, or account;
• maintain and improve educational services;
• administer the website;
• troubleshoot technical problems;
• understand how visitors use the website;
• prevent fraud, misuse, or security incidents;
• maintain appropriate business, accounting, and tax records;
• comply with legal obligations; and
• send marketing communications where permitted and where appropriate consent has been obtained.

We do not use personal information for unrelated purposes without appropriate notice or consent unless permitted or required by law.

4. Consent

Where required, TurnPyke Academy obtains consent for the collection, use, or disclosure of personal information.

The form of consent may depend on the circumstances and the sensitivity of the information.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, and operational restrictions.

Withdrawing consent may affect our ability to provide a service where the information is reasonably necessary to provide that service.

5. Email and Marketing Communications

TurnPyke Academy may offer newsletters, educational updates, announcements, promotions, or other optional marketing communications.

Where required by Canadian law, we will obtain appropriate consent before sending commercial electronic messages.

Marketing communications will provide a method to unsubscribe.

You may unsubscribe from promotional emails at any time.

Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to complete a transaction or provide a service you have requested, such as appointment confirmations, receipts, account notices, or course-access information.

6. Cookies and Similar Technologies

TurnPyke Academy's website may use cookies and similar technologies. Cookies are small data files placed on or associated with your device that help websites operate and understand how they are being used.

Depending on the website services we use, cookies may be used to:

• remember preferences;
• maintain login sessions;
• support shopping-cart or checkout functions;
• improve website security;
• understand website traffic and usage;
• measure website performance; or
• support other website functionality.

Some cookies may be necessary for the website to function. Other analytics or optional cookies may be controlled through website settings or a cookie-consent tool where applicable.

Third-party providers used by TurnPyke Academy may also use cookies or similar technologies according to their own privacy policies.

7. Website Hosting

TurnPyke Academy is hosted using ChatGPT Sites, a service provided by OpenAI. OpenAI may process certain website data as necessary to host, maintain, secure, troubleshoot, and operate the website. This may include technical information, operational data, logs, and information collected automatically through cookies or similar technologies.

8. Analytics

TurnPyke Academy uses Google Analytics 4, with visitor consent, to understand general website usage and improve its pages and learning resources.

Google Analytics remains off unless a visitor accepts optional analytics through the cookie notice. Visitors may decline and continue using the website normally.

9. When We May Share Information

TurnPyke Academy does not sell personal information.

We may provide limited personal information to service providers when reasonably necessary for them to perform services on our behalf.

• website hosting;
• learning-management systems;
• payment processing;
• appointment scheduling;
• email delivery;
• cloud storage;
• accounting;
• website security; and
• other business-support functions.

Service providers receive only the information reasonably necessary to perform their function and may be subject to their own contractual and legal privacy obligations.

We may also disclose information when required or permitted by law, including where necessary to respond to lawful requests, protect legal rights, investigate fraud or security concerns, or protect the safety of users or others.

10. Information Processed Outside Canada

Some technology and service providers used by TurnPyke Academy may store or process information on servers located outside Ontario or outside Canada.

As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and could be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.

TurnPyke Academy remains responsible for handling personal information in accordance with applicable Canadian privacy obligations when information is transferred to service providers for processing.

11. Retention of Information

TurnPyke Academy retains personal information only for as long as reasonably necessary to:

• provide the requested service;
• maintain appropriate customer and educational records;
• complete transactions;
• meet accounting, tax, insurance, or legal requirements;
• resolve disputes; or
• fulfill other legitimate business purposes.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

12. Security

TurnPyke Academy takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their own passwords and account credentials and should contact TurnPyke Academy if they believe their account or information has been compromised.

13. Accessing or Correcting Your Information

You may contact TurnPyke Academy to request access to personal information we hold about you or to ask that inaccurate or incomplete information be corrected.

We may need to verify your identity before fulfilling a request.

Certain information may be subject to lawful exceptions to access or correction requirements.

Requests may be sent to: emily@turnpykeacademy.ca

14. Children's and Youth Privacy

TurnPyke Academy provides educational resources that may be useful to apprentices, students, and other learners of different ages.

Where personal information relates to a young person, we recognize that additional care may be appropriate when collecting, using, and communicating about that information.

We aim to collect only the personal information reasonably necessary to provide our services and will seek appropriate consent where required.

Parents or legal guardians who have questions regarding personal information associated with a young learner may contact TurnPyke Academy.

15. Third-Party Websites

The TurnPyke Academy website may contain links to third-party websites, platforms, social-media services, or resources.

This Privacy Policy applies only to TurnPyke Academy's handling of personal information.

We are not responsible for the privacy practices of independent third parties, and users should review the privacy policies of those services before providing personal information to them.

16. Changes to This Privacy Policy

TurnPyke Academy may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.

The current version will be posted on this page and identified by the "Last Updated" date.

Where appropriate, we may provide additional notice of significant changes.

17. Questions, Requests, or Complaints

Questions, privacy requests, or concerns about how TurnPyke Academy handles personal information can be directed to:

TurnPyke Academy Privacy Contact Ontario, Canada Email: emily@turnpykeacademy.ca Website: turnpykeacademy.ca

We will make reasonable efforts to review and respond to privacy concerns appropriately.